Easy Returns & Refunds
At Nkciyqupβ’, we want you to shop with confidence. If something isnβt quite right, our return and refund process is designed to be simple, fair, and supportive.
Return Window
You may request a return within 30 days after receiving your order.
To be eligible, the item should be:
Unused and in its original condition
Returned with original packaging, labels, or tags when applicable
Supported by proof of purchase, such as an order confirmation or receipt
Items that are used, damaged by misuse, or missing required packaging may not qualify for return.
How to Request a Return π©
To begin a return, please contact us first at:
Once your request is reviewed and approved, weβll provide the next steps, including return instructions and shipping details.
Please note: returns sent without prior approval may not be accepted or processed.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible with photos and your order details. Weβll review the issue and help arrange a suitable solution, such as a replacement or refund when applicable.
Items That Cannot Be Returned
Some products may not be eligible for return, including:
Perishable goods
Customized or personalized items
Gift cards
Final-sale or promotional items
If youβre unsure whether your item can be returned, feel free to contact us before sending anything back.
Exchanges π
For the fastest exchange process, we recommend returning the original item first and placing a new order for the product you prefer.
This helps ensure your replacement item is processed more quickly.
EU Customer Return Rights
For orders shipped to the European Union, customers may cancel or return eligible items within 14 days of receiving the order.
The item must be unused, in its original condition, and returned with proof of purchase and original packaging when required. This is in addition to our standard return policy.
Refund Processing
After we receive and inspect your returned item, weβll notify you about the refund status.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for processing. Your bank or payment provider may need additional time to post the refund.
If more than 15 business days have passed after refund approval, please contact us for assistance.
Thank you for shopping with Nkciyqupβ’ β¨
Weβre here to make your shopping experience feel smooth, secure, and worry-free.